The Cardinal Group II
Outcome-driven training for law enforcement, corrections, and 911 professionals

Public Safety Leadership Training

Ethical Leadership.
Built at Every Level.

Training and consulting for law enforcement, corrections, and emergency communications. Every course is designed around the behaviors your people use on the job, and measured by whether those behaviors change.

4,000+First responders trained
50+Subject matter experts available to your agency
97.9%of participants rate TCGII training Effective or Highly Effective

Upcoming

Open-Enrollment Training

Ask about dates for your region
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Wellness

Mission Ready: Wellness for First Responders

Mon–Tue, Jan 11–12, 2027 · 0800–1600

Washtenaw Community College, Ann Arbor, MI

Eight modules on stress, resilience, trauma, and peer support. MCOLES & CPE approved.

Instructors: ,

Training Announcement
2 days · $450Register
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Law Enforcement

Professionalism in Policing

Mon, Jan 25, 2027 · 0800–1600

Macomb Community College, Clinton Township, MI

Five patrol scenarios on safety, community trust, and conduct. 8 CPE hours, MCOLES approved.

Instructor:

Training Announcement
1 day · $275Register

Course Catalog

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Law Enforcement

Behavioral Health Emergency Partnership

Prepares officers to respond to behavioral health crises, de-escalate, and connect people with the right services. Adopted by every police academy in Michigan.

Academy & in-serviceRegister
TCGII instructor leading a discussion with supervisors in the Mid-Level Leadership CourseView event
Leadership

Mid-Level Leadership Course

Three days for field and operational supervisors: emotional intelligence, conflict resolution, and building psychological safety on their teams.

Training Announcement
3 days · $550Register
Jerry L. Clayton leading an executive leadership session with sheriffsView event
Leadership

Executive Leadership Development

Consulting and coaching for new and established executives building mission-driven organizations with clear values and an effective culture.

Custom engagementRegister
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911 & Communications

Public Safety Communications Administrator

For 911 center supervisors and administrators: managing communication operations, building training officer programs, and improving call handling.

Intensive courseRegister
Sheriff at a podium on camera during a media engagement exercise while participants observeView event
Communications

Crisis Communications & Media Engagement

Talking points, media engagement, and communication planning for high-stakes incidents, practiced through recorded role-plays and live sessions.

Hands-onRegister
TCGII instructor presenting the Four Pillars of Crisis Preparation to sheriffsView event
Training Design

Training Design & Curriculum Development

Custom curricula built on the Ultimate Outcomes philosophy: job task analysis, documentation review, lesson plans, and performance evaluations.

Custom partnershipRegister
View event
Wellness

Mission Ready: Wellness for First Responders

Two days, eight modules on stress, resilience, trauma, and peer support, co-taught by a peer and a clinician. Next session January 11–12, 2027.

Training Announcement
2 days · $450Register
Sheriffs working through course materials at a table during a TCGII sessionView event
Law Enforcement

Professionalism in Policing

One day, five patrol scenarios on professionalism, safety, and community trust, aligned to MCOLES conduct standards. Every officer leaves with a personal standards commitment.

Training Announcement
1 day · $275Register

How TCGII builds training

Ultimate Outcomes

Training is finished when behavior changes, not when the slides end.

Outcome-driven training targets specific on-the-job behaviors: decision-making, consistency, accountability, and effectiveness. Courses tie learning to real job tasks and prior experience, then evaluate whether performance improved.

  1. 01

    Assessment

    A working conversation with the people who know your agency best: structure, culture, current capabilities, and the problems your leaders face.

  2. 02

    Custom design

    A plan built for your agency. It can include executive coaching, supervisor development, leadership retreats, or multi-year engagements.

  3. 03

    Delivery and support

    Consultants work beside your leadership team through implementation, coach along the way, and adjust the plan as your agency changes.

Delivery

Training That Fits Your Agency

In-Person Workshops

Hands-on sessions at your facility or a regional site, built around scenarios from your own calls.

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Live Virtual (VILT)

Instructor-led sessions your people join from anywhere, with live practice and discussion.

Ask about VILT

E-Learning, 24/7

Self-paced modules on the TCGII Learning Management System for any shift and any schedule.

Ask about e-learning

Custom Curriculum

Courses written for your mission, from job task analysis to lesson plans and performance evaluations.

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Bring TCGII to Your Agency

Host a course for your department or region. We handle the curriculum, instructors, and materials, and fit the schedule to your shifts.

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Agency Services

Your Mission Needs More Than Off-the-Shelf Training

Every engagement is built around your people, your culture, and the outcomes you need.

Assessment Centers & Promotional Processes

Build the leaders your agency needs, starting with how you select them.

Fair, defensible assessment centers and promotional processes. We identify the competencies that matter to your agency, build aligned evaluation tools, and run processes candidates and command staff can trust.

Leadership Development & Consultation

Your agency’s future depends on your ability to lead.

Executive coaching and supervisor development in emotional intelligence, strategic thinking, change management, and accountability. Consultants with command-level experience work alongside your team through multi-year engagements.

Operational Philosophy Assessment & Development

Align what your agency believes with how it operates.

We help leadership teams surface and shape the beliefs behind policy, training, supervision, and daily decisions, so they match your mission and community expectations.

Organizational Assessments

You can’t fix what you can’t see.

A clear picture of culture, leadership practice, training effectiveness, internal communication, policy alignment, and readiness, with a roadmap for what comes next.

Leadership Practices InventoryTTI TriMetrixTrue Colors

Specialized programs and consulting

  • Leading Change Initiatives
  • Pretrial Executive Leadership
  • Jail Administration
  • De-escalation Tactics
  • Use of Force Decision Making
  • Inmate Management & Classification
  • Supervisory Liability
  • Substance Use & I/DD Response
  • Communication Training Officer (CTO) Program
  • Recognizing Behavioral Health Crises in 911 Calls
  • Strategic Communication Planning (S.C.O.P.E.)
  • Written Communication Mastery
  • Multi-Year In-Service Training Plans
  • CISM Team Development
  • Recruiting & Hiring Process Assessment

Our missionDeveloping ethical, courageous leadership at every level for a more just society.

Our Team

Leaders Who Have Done the Job

TCGII recruits public safety leaders from across the country and brings their field experience to the agencies we serve.

Jerry L. Clayton
Chief Executive Officer

Jerry L. Clayton

35+ years in criminal justice. Served four terms as elected Sheriff of Washtenaw County, Michigan, before retiring in 2024. Specializes in organizational management, leadership development, and bias-free policing.

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J. Eric Waddell
Chief Learning Officer

J. Eric Waddell

25+ years in curriculum development and professional training. Designs adult-learning courses for officers, dispatchers, and corrections staff. Joined TCGII in 2015.

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Lindsey Pappas
Senior Operations Consultant

Lindsey Pappas

20+ years in law enforcement, specializing in criminal investigations. Trains first responders on crisis response, officer wellness, and investigative practice.

LinkedIn
Wes Fabian
LMS Systems Administrator

Wes Fabian

20 years in public safety as a crisis intervention specialist and training officer. With a background in commercial photography and videography. Designed and administers the TCGII Learning Management System database.

LinkedIn

Our Instructors

Practitioners in the Classroom

TCGII instructors bring decades of field, command, and clinical experience to every course.

Kailey Baker is Genesee Health System’s Director of Criminal Justice Diversion and Resilience, overseeing and working directly with law enforcement on mental health co-response, training, officer wellness and consulting.

Ms. Baker has worked at Genesee Health System since 2016, beginning as a student intern, then as a full-time behavioral health coordinator, then as a clinical therapist, CIT Supervisor and now as the Director of Criminal Justice Diversion and Resilience.

With many specialized certifications in trauma and motivational interviewing, she also has a background working with families who are involved with the court system for abuse and neglect.

A graduate of Grand Valley State University, Ms. Baker double majored in Psychology and Sociology. Her Master’s Degree in Social Work is from the University of Michigan.

Craig Cole is a retired Lieutenant with nearly 30 years of law enforcement experience. A graduate of the Eastern Michigan University School of Police Staff and Command Executive Leadership Program, he has served in patrol, investigations, SRT, and executive leadership roles. Craig Cole is an experienced law enforcement instructor specializing in leadership, crisis intervention, de-escalation, and tactical operations. He is committed to developing public safety professionals through practical, experience-based instruction grounded in integrity, professionalism, and servant leadership.

Keith J. Flores is an accomplished executive leader and consultant who capped off a distinguished 26-year career in public service as a Law Enforcement Commander. Throughout his tenure, he specialized in strategic operational oversight, crisis management, community engagement and public safety. Keith now translates his extensive field and leadership experience into training the next generation of first responders as an instructor and mentor at the Washtenaw Community College Police Academy. He holds a Bachelor of Business Administration (BBA) with a minor in Communications from Eastern Michigan University, combining robust organizational leadership with exceptional communication skills.

With two decades of experience in the mental health field, Lisa Gentz, LMSW, is a dedicated professional who has focused primarily on working with individuals experiencing severe and persistent mental illness. She has developed a deep expertise in crisis care and intervention, providing critical services to those in need.

Currently serving as the Program Administrator for Washtenaw County Community Mental Health’s Millage Initiatives, Mental Health Court, and Jail Services teams, Lisa’s work emphasizes collaboration between law enforcement, mental health professionals, and community organizations. She is particularly passionate about creating innovative strategies to address behavioral health treatment needs within the community.

Her leadership and commitment to fostering partnerships across sectors have been integral in shaping effective responses to mental health crises, advancing the delivery of care, and improving outcomes for individuals facing significant challenges.

Kenneth Pappas is a retired law enforcement executive with more than 32 years of public safety leadership experience. Ken retired after serving in several executive leadership roles, including Deputy Chief of Police and Interim Chief of Police. During his tenure, he oversaw a department of more than 180 employees and managed operations, administration, budgeting, technology initiatives, accreditation, and major organizational projects. He successfully led the department through its first state accreditation, directed multimillion-dollar facility improvements, modernized technology systems, and implemented programs that improved officer wellness, transparency, and operational efficiency. His academic and professional credentials include a Master’s Degree in Public Safety Administration, a Master’s Certificate in Public Safety Leadership from the University of Virginia, graduation from the FBI National Academy (Session 284), and Lean Six Sigma Green Belt certification.

Frank Rubino is a licensed psychotherapist in the State of Michigan and has a private practice in the City of Plymouth. He currently works as a psychologist for a state psychiatric hospital. He has a weekly radio segment on the Lucy Ann Lance show on 1290 AM WLBY in Ann Arbor. He is a nationally certified firearms instructor and public speaker. He spent eight years teaching at Concordia University, where he taught in the psychology department as well as the department of justice and public policy. Prior to practicing psychology, Frank was a police officer for nearly 20 years.

With over 15 years of experience in the mental health field, Leslie is a master’s-level psychologist with advanced certification in the treatment of substance use and alcohol addiction. Her diverse clinical background includes psychological assessment and testing, individual, group, and couples therapy, behavioral treatment, and clinical supervision across private and community mental health settings.

She is trained in numerous evidence-based practices, including Cognitive Behavioral Therapy (CBT), Prolonged Exposure Therapy, Transdiagnostic Treatment for Anxiety, Critical Incident Stress Management Debriefing, and Moral Reconation Therapy. She also brings specialized training and experience in the assessment and treatment of paraphilias and sexually deviant behaviors.

As a professional trainer and educator, she has presented for the APA Humanistic Division, the Michigan Department of Health and Human Services, and regional healthcare and behavioral healthcare organizations. She is a certified MCOLES instructor in behavioral health and serves as an adjunct faculty at Macomb Community College, providing advanced training for law enforcement professionals.

Passionate about strengthening first responders’ mental health and the communities they serve, she is committed to delivering practical, evidence-informed education that builds competency, enhances professional effectiveness, and promotes positive outcomes.

Melissa is a Licensed Master Social Worker and has worked in the mental health field for the past 15 years. She has experience providing case management, assessment, crisis response, and homeless outreach services to individuals with behavioral health needs in Washtenaw County. She has spent the last 12 years working in crisis services and currently oversees several programs within Washtenaw County Community Mental Health, including mobile crisis response and co-response teams. Her experience also includes 10 years of training and partnership with law enforcement entities locally and across the state.

Our Clients

Trusted by Agencies and Partners Nationwide

American Jail Association National Institute of Corrections United Way 211 Franklin County Sheriff's Office Michigan Department of Health and Human Services Cybercrime Support Network California Jail Command Academy Ingham County, Michigan King County City of Detroit Detroit Police Department Detroit Fire Department Wayne State University U.S. Department of Justice Jails and Justice Support Center Michigan Commission on Law Enforcement Standards National Sheriffs' Institute Stark County Sheriff's Office, Ohio Major County Sheriffs of America Rulo Strategies The University of Chicago
Atheneum Consulting
KPC Strategies

What Leaders Are Saying

“I have never been with a more qualified, disciplined group of staff and instructors. I’m not sure how they learned to be so excellent, but they should teach a class on it. I couldn’t ask for a better experience.”
Elected SheriffCFI Training Participant
“I have attended many leadership courses; NSI has been one of my favorites. The material, subject matter, and instruction were great. I know I will grow using several taught modules.”
Elected SheriffNSI Training Participant
“Very professional, polite, and prepared. The best training I’ve had in my career. Needed this 30 years ago. Glad the new officers are learning this.”
30-Year Veteran OfficerDetroit Police Department
“This course will change generations. What I learned today and yesterday will impact positively my clients, family, friends, and colleagues. I am forever grateful knowing I learned new skills that could save so many lives.”
Behavioral Health EP Participant
“Excellent training. This will not only benefit participants/officers, their families and most especially the public we serve and protect.”
Behavioral Health EP Participant
“Please make this course something that is held often here. Not one and done.”
Mission Ready Participant
“Everything was so organized and understood, I wish there was a 3rd day so the class could interact more with different situations. I’m so glad I took this class.”
Mission Ready Participant
“Training was very unique at its core but very necessary. I look forward to attending a more advanced version of this class. Staff/instructors were excellent.”
Behavioral Health EP Participant
“This training was valuable and able to be used across a broad spectrum of careers. The instructors were amazing and engaging.”
Behavioral Health EP ParticipantDetroit Police Officer
“I think the course curriculum/content was excellent, well prepared and well delivered.”
Mission Ready Participant
“This was one of the most beneficial and impactful training opportunities I’ve had in my career. The importance of aligning the Sheriff and Jail Administrator cannot be overstated, and the need to have a clear operational philosophy is critical to your success. To my fellow Jail Administrators and Sheriffs, your alignment is critical to the success of your jail’s operation and the people you serve. I highly encourage you to commit the time to this training. It will help you understand what a positive impact your jail can have on the community you serve, and how the Sheriff and Jail Administrator’s alignment can ensure that success.”
Michael SepulvadoChief, Jail Administrator, Collin County Sheriff’s Office
“This would be beneficial for full command staff in order to put everyone on the same page.”
Mid-Level Leadership Course Participant

In their words

Cardinal Group Testimonials

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Training Design & Development

Questions Agencies Ask Us

TCGII designs outcome-driven, adult-learning training that improves performance and on-the-job behavior in public safety organizations.

Ask your own question
What is outcome-driven training in law enforcement?

Outcome-driven training is designed to intentionally change on-the-job behavior rather than simply deliver information. It focuses on specific performance outcomes that improve decision-making, consistency, accountability, and effectiveness.

Why does traditional police training often fail to change behavior?

Traditional training often emphasizes compliance and information retention rather than practical application. Without clear behavioral objectives, reinforcement, and performance evaluation, training rarely translates into lasting changes in how employees perform their duties.

How does adult-learning focused training improve job performance?

Adult-learning focused training connects learning to real job tasks, prior experience, and problem-solving. This approach increases engagement, retention, and application, resulting in improved performance, confidence, and consistency across the organization.

What is a job task analysis and why is it important?

A job task analysis identifies the critical tasks, knowledge, and skills required for a specific role. It ensures training is directly aligned with actual job requirements, improving relevance, performance outcomes, and organizational effectiveness.

How are training programs evaluated for effectiveness?

Training effectiveness is evaluated by measuring whether targeted behaviors change and performance improves. This includes performance evaluations, supervisor feedback, and outcome-based assessments aligned with organizational goals.

What training design services are included?

Training design services include job task analysis, training documentation assessment, task module development, lesson plan development, performance evaluation creation, and in-service training program assessment.

Can training be customized for different roles and agencies?

Yes. Training programs are customized based on agency mission, organizational culture, job roles, and operational challenges to ensure relevance, applicability, and measurable impact.

How does training design support organizational goals?

Effective training design aligns employee behavior with organizational objectives, improving consistency, accountability, service delivery, and overall performance while supporting long-term strategic goals.

What types of training programs can be developed?

Training programs can be developed for any job-related topic, including leadership, supervision, communications, policy implementation, performance management, and operational procedures.

How does outcome-driven training improve return on investment?

By targeting specific performance-related behavioral changes, outcome-driven training reduces wasted resources, increases effectiveness, and delivers measurable improvements that support organizational success.

Contact Us

Let us help make your leadership vision a reality.

Navigating a leadership transition, rebuilding trust with your community, or ready to invest in your people? Our team has been where you are.

LocationAnn Arbor, Michigan

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